Effective Date: 5th August 2023.
Introduction
Thank you for shopping at peaiznca.com (the “Website”). We understand that sometimes you may need to cancel an order, and we aim to make the cancellation process as convenient as possible. This Cancellation Policy outlines the procedures and guidelines for canceling orders of men’s shirts placed on our Website. By making a purchase, you agree to the terms and conditions of this policy.
Eligibility for Cancellation
2.1 Order Status
Orders can only be canceled if they are in “processing” status. Once an order moves to “shipped” status, it cannot be canceled.
2.2 Custom Orders
Custom-made or personalized shirts cannot be canceled once production has started.
Cancellation Process
3.1 Requesting Cancellation
To request a cancellation, please follow these steps:
Contact our customer support team at cancellation@peaiznca.com as soon as possible.
Provide your order number and the reason for the cancellation request.
Our team will review your request and confirm whether the cancellation is possible.
3.2 Successful Cancellations
If your order is eligible for cancellation and has not been shipped, we will proceed with the cancellation and issue a full refund to the original payment method within 10 business days.
Refund Process
4.1 Refunds for Canceled Orders
If your order is successfully canceled, we will process a full refund to the original payment method within 10 business days. Please note that it may take additional time for the refund to reflect on your account, depending on your bank or payment processor.
4.2 Refunds for Shipped Orders
If your order has already been shipped before the cancellation request was received, you will need to follow our Returns and Exchange Policy for initiating a return.
Changes to the Policy
We reserve the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be effective upon posting on the Website.
Contact Us
If you have any questions or concerns about this Cancellation Policy or the cancellation process, please contact us at legal@peaiznca.com.
By making a purchase on peaiznca.com, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
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