Effective Date: 5th August 2023
Introduction
Thank you for shopping at peaiznca.com (the “Website”). We want you to be completely satisfied with your purchase of men’s shirts from us. This Returns and Exchange Policy outlines the procedures and guidelines for returning or exchanging products purchased on our Website. By making a purchase, you agree to the terms and conditions of this policy.
Eligibility for Returns and Exchanges
2.1 Products Covered
This policy covers all men’s shirts purchased directly from peaiznca.com.
2.2 Timeframe
You have 3 days from the date of delivery to initiate a return or exchange of your purchase.
2.3 Condition of Products
To be eligible for a return or exchange, the products must be in new, unworn, and unwashed condition, with all original tags and packaging intact.
2.4 Non-Eligible Products
The following items are not eligible for returns or exchanges:
Shirts that have been worn, washed, or damaged after delivery.
Products with missing tags or packaging.
Custom-made or personalized shirts.
Returns
3.1 Return Process
To initiate a return, please follow these steps:
Contact our customer support team at returns@peaiznca.com within the specified return timeframe.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will provide you with a return authorization and instructions on how to proceed.
3.2 Return Shipping
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item shipped or product defect). We recommend using a trackable shipping method for returns.
3.3 Refunds
Upon receipt and inspection of the returned products, we will issue a refund to the original payment method within 10 business days. The refund will be for the product’s purchase price, excluding any shipping fees.
Exchanges
4.1 Exchange Process
To initiate an exchange, please follow these steps:
Contact our customer support team at exchange@peaiznca.com within the specified exchange timeframe.
Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
Our team will provide you with an exchange authorization and instructions on how to proceed.
4.2 Exchange Shipping
Customers are responsible for the shipping costs associated with exchanging products unless the exchange is due to our error (e.g., incorrect item shipped or product defect).
4.3 Availability of Exchange Items
Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the original purchase price.
Damaged or Defective Products
In the event that you receive a damaged or defective product, please contact our customer support team at exchange@peaiznca.com immediately. We will arrange for a return or exchange, and we will cover the return shipping costs for such cases.
Changes to the Policy
We reserve the right to modify or update this Returns and Exchange Policy at any time without prior notice. Any changes will be effective upon posting on the Website.
Contact Us
If you have any questions or concerns about this Returns and Exchange Policy or the return/exchange process, please contact us at legal@peaiznca.com.
By making a purchase on peaiznca.com, you acknowledge that you have read, understood, and agreed to this Returns and Exchange Policy.
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